Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Main responsibilities:

• Review the process of inbounding at hub.
• Ensure proper handover of packages.
• Strict adherence to service level agreements
• Manage a team
• Collect and store useful data within our system
• Ensure follow up through emails, phone calls or any required means

Required Skills & Qualifications:

• A good degree in any of the Social Sciences
• Proficient in MS Office and Excel
• Ability to analyze large data sets to make decisions
• Strong communication and inter-personal skills
• Well organized
• Very independent with a strong ability to go further than the expectations
• Capacity to challenge and improve processes