Overview

Dragnet Solutions is Nigeria’s foremost recruitment firm that specializes in the design, development and implementation of innovative ‘talent identification and screening solutions’ suited to both the workplace and education space. Our client, Kantar TNS, the world’s leading data, insights and consulting company is searching for an Associate Account Director for the Worldpanel division who will be based in Accra, Ghana.

JOB DESCRIPTION

The role is responsible for ensuring client(s) within portfolio are satisfied with the deliverables and servicing provided by the client service team from week to week; and annual revenue targets are met by the identification of opportunities to sell more Worldpanel products and services.

Key Accountabilities

Client Relationship

1. Responsible for day-to-day relationship with key contact (ie. The ‘owner’ of the Worldpanel subscription within the client organization)
2. Understand what the client’s overall goals and objectives are and the role that different departments and individuals are playing in achieving these
3. Continue to develop a broader network of contacts with the client while maintaining existing relationships

Account Handling

1. Manage the account administratively, dealing with internal departments such as accounts and delivery services to make sure communication and dispatches to the client are professionally and accurately handled
2. Ensure contractual obligations are known and adhered to, escalating issues if required in good time
3. Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards
4. Prepare proposals both in response to client briefs and proactively follow up and close these proposals in order to achieve revenue targets
5. Manage and plan the account resource to avoid drops in service quality

Service Development

1. Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritizing investment and development efforts
2. Proactively seek and share intelligence from clients about other services they purchase and their current or future needs which could be met with Worldpanel developments
3. Ensure regular deliverables are dispatched on time and accurately by line reports or support departments. Take ownership of finding solutions if errors occur or processes break down

Analysis and Insight

1. Begin to recognize patterns and draw logical conclusions based on your analysis of the data set
2. Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the Worldpanel services purchased
3. Build category, cross category and industry knowledge from project to project making sure previous learning is built upon and shared fully

Team, People and  Self Development 

1. Conduct and take part in performance management using the online appraisal system
2. Set, monitor and evaluate SMART objectives for line reports
3. Give constructive feedback, both praising and identifying things which could be improved. Address performance issues in a professional and timely fashion
4. Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities

Capabilities

1. Business development experience (+6 years), and a comprehensive understanding of the consumer insights/market research industry, either agency or client side
2. Able to build and maintain fantastic client relationships, inspiring trust and confidence
3. Line management experience and a desire to support individuals’ development
4. Strong analytical skills with the ability to put together insightful and impactful presentations, as well as supporting others in doing so
5. Confident and experienced presenter who can present to large groups of people
6. Ability to identify additional revenue opportunities
7. Customer centric and result driven