We are an international sports betting company operating in the Ghanaian gaming industry seeking to fill various roles within our organization.

What You Will Do

• Provide daily direction to customer care team so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures.
• Provide statistical and performance feedback to each team member.
• Respond to and resolves employee relations issues expressed by team members.
• Create and maintains a high-quality work environment so team members are motivated to perform at their highest level. 
• Assist with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
• Work as a member/leader of special or ongoing projects that are important to area/process improvement.

Requirements

• High school diploma or equivalent
• Proven customer experience
• Knowledge /Work experience in the sports betting industry – MUST
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively