Overview

Safari Valley Resort, located in the Okere District of the Eastern Region is seeking for Restaurant Supervisor. And are  there for involved in executing the following tasks – overseeing the wait and hosting staff, assisting customers with complaints and inquiries, hiring and training staff, overseeing inventory supplies and demands, ensuring the timely preparation of food at the food. You will work alongside a small team and oversees the overarching aspects of the restaurant, which include cleaning of all areas, including the dining area and restrooms, ensuring smooth operation of activities in the eatery and maintaining relationships with customers.

Job Description

The purpose of the job is to assist the Restaurant Manager with the smooth and efficient operation of the Restaurant, ensuring prompt, polite, efficient and a high standard of food & beverage service to the satisfaction of the guests in accordance with the Resort’s Standards of Performance, policies and procedures.

Job Functions /Responsibilities

•  To supervise, maintain and improve the performance of all restaurant Staff
•  Be aware of restaurant targets and objectives and strive to achieve maximum turnover, ensuring Guest satisfaction.
•  Ensure operating criteria and procedures are current and enforce adherence to the Standards of Performance Manuals.
• Assist in the induction and training of all Restaurant Staff. Ensure the ongoing training of all staff, paying particular attention to: personal hygiene and appearance, productivity, product knowledge, work flow, service skills, selling skills, the “Resort Culture” and attitude.
•  Ensure the highest standards of cleanliness and hygiene in the restaurant and mise-en-place areas
•  To ensure that the department is prepared at the start of service times and that all pre-service activity has been carried out.
•  To create and maintain good personal contact with all guests
•  To supervise and check the handling of guests, recommendation of food and beverage items and taking orders.
•  To control loss, abuse and breakage of all operating equipment and to ensure all equipment and utensils are correctly handled and stored
•  To ensure that the restaurant is adequately supplied with the correct operating equipment

Job Qualification / Requirement

• X years of experience as a Restaurant Manager or similar role.
• X years of experience customer service management.
• Extensive food and wine knowledge.
• Computer literacy.
• Familiarity with restaurant management software.
• Experience in event planning.
• Bachelor’s Degree.
• 5-10 years experience in a restaurant management position.
• Experience in a high volume setting.
• Knowledge about driving sales and meeting financial goals.
• Results driven individual with demonstrated record of prior success