An insurance brokerage firm requires the services of an experienced person to oversee the company’s operations i.e. underwriting, claims management, staff management, operational processes/ systems, and marketing.

Responsibilities:

• Develop, recommend, implement, and interpret client service procedures;
• Coordinate activities with other internal units as required to meet customer needs
• Ensure effective and efficient management of underwriting and claims units in the organization
• Ensure customer complaints are identified and recorded. Also, acting as the escalation point for complaints
• Participate in Client review meetings, external audit feedback sessions and new business tender processes
• Ensure that work levels are evenly distributed across the teams; implement work reallocation strategies where appropriate to ensure effective Work in Progress management.
• Work towards agreed budgeted revenue and costs. Construct and effectively manage team budgets.