DISL is in the business of cleaning, facility management, pest control, supply of janitorial products and sanitation services for medical, educational, and governmental organizations, public spaces, and private homes. Its focus is to grow a multi-national high performing business enhancing people’s personal and working lives.                                                                                                                                                      Its Operations Team is therefore required to support the business effort with consistent, high-quality service delivery.

Job Description

• Assists the Operations Manager with oversight of the daily activities related to service delivery to clients including resource allocation.
• Manage field officers to suit customer satisfaction
• Responsible for enforcing company policies and procedures within the operations team.
• Assess project risk and issues and provide solutions where applicable.
• Assigns tasks and work schedules to team members as needed.
• Ensures all employees follow all safety policies and procedures and always maintain security of key assignments.
• Addresses operational requests and complaints with a sense of urgency and positive interface with the customer.
• Routinely inspects project sites for completeness to make sure all employees are following established processes and procedures to attain customer satisfaction.
• Ensures all employees follow all safety policies and procedures and always maintain security of key assignments and ensure any updates or notices are communicated to all team members
• Keep updated on industry trends and consumer market.
• Monitor sales orders and supplier relations.
• Schedule projects and ensure assignments are carried out as planned.
• Ensure supplies are available to the employees for them to complete their assigned tasks.
• Reporting maintenance issues to superior as required.
• Be available after normal office hours and weekends for emergency response situations.
• Provide project paperwork and timecards for the Operations Manager’s review
• Basic administration duties as required by the Operations Manager
• Performs other duties and special projects as assigned.

EH&S

• Oversee assigned job sites to ensure regulatory compliance
• Proactively identify areas of operational improvements for the attention of the Operations Manager
• Ensure team adheres to safety systems, processes, and procedures to maintain the highest levels of health, safety, quality, and environmental performance throughout the company (client sites and offices)
• Perform hazard analysis and safety audits as required

The ideal candidate must be energetic, disciplined, and self-motivated and willing to work in the trenches with his team to deliver the best of services to the client.

Qualification and Skills

• A bachelor’s degree or equivalent in Engineering, Operations Management, Environmental Sciences, or closely related field
• 1-2 years post-qualification experience in Operations Management or closely related fields
• Ability to effectively supervise and develop assigned team to meet service goals while adhering to safety policies and rules;
• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers and/or employees;
• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;
• Exceptional customer service skills;
• Human relation skills to build effective relationships with team, customers and public;
• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation.
• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Intermediate computer literacy including knowledge of word processing and spreadsheet, software.
• Ability to establish priorities and troubleshoot operational problems.
• Flexibility to respond to changing work priorities and handle numerous projects at the same time.
• Good working knowledge of the environmental industry best practices and associated government regulatory procedures
• Passionate about protecting the environment from industry impacts and applying science and technology to achieve better outcomes
• Solid understanding of safety regulations such as OSHA and MSHA and a willingness to expand your EH&S knowledge
• At least 2 years driving experience with an excellent driving record and up to date Driving License will be a plus.
• Ability to be discreet and maintain high levels of confidentiality
• Willingness to take on new challenges and upgrade skills via training when necessary to handle new task

This job requires comprehensive knowledge of facility management, project management, cleaning, disinfection protocols, environmental compliance regulations and safety/security protocols.

NB: Must stay around Sakumono, Nungua, Klagon, Tema and Spintex road