Overview

IT Support Officer Needed at a Suitable Company for immediate Employment, In order to   Responsible for maintaining  the computer networks of the company, provide technical support and ensure the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. IT technical support officers monitor and maintain the computer systems and networks of an organization. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Job Functions/ Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company,(this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff
• IT Support Officers monitor, maintain and provide technical assistance for organizations’ IT systems.
• They also support system users through remote desktop software, email and telephone conversations.

Requirement / Qualifications, Skills and Competences

• Minimum of first degree, Engineering or Diploma in IT or Computer Science.
• Minimum of 2 years experience in a similar role.
• Strong troubleshooting and critical thinking skills.
• Excellent customer service skills
• Ability to stick to strict deadlines
• In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac Os, Miscrosoft Office 365