Job Overview

A Reputable company is seeking for Female Customer Services. Permanent Our company is a fast-growing ecommerce start-up specializing in retail of building materials, tools and hardware. We are a modern, forward-thinking online shop. Office located in Ashaley Botwe, Accra. We’re recruiting a full-time Female Customer service and Administrative Assistant to help manage orders and sales inquiries.
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.

Job Functions/ Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information

Job Requirement/ Qualification

• Age: Below 25 years
• Proficiency with computers and the internet ( Microsoft Office )
• Excellent email etiquette, spelling, and grammar. Also excellent communication skills; is friendly, approachable and professional when dealing with customers and staff in person, over the phone or in writing.
• Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner.
• Make and answer customer phone calls and emails throughout the day.
• Solve customer issues with ordering, deliveries, cancellations, and changes.
• Respond to inquiries and leads (Social media and Chat platforms).

Qualities Of Customer Services

• Emotional Intelligence.
• Humility.
• Being tech-savvy.
• Patience.
• Good listening.
• The capacity and willingness to learn.
• Attentiveness.
• Multitasking.