Overview

Customer Service Representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales

Job Functions/ Responsibilities

• Deliver qualitative services to customers.
• Promote bank products and services.
•  Build customer relationships.
•  Maintain and manage existing accounts.
•  Capture new accounts.
• Respond to customer inquiries and resolve.
•  Maintain customer database and update periodically.
• Assist customers in depositing and withdrawing cash.
•  Refer complex issues to the management.
•  Ensure best practices in rendering services to customers.

Required Qualifications, Skills and Competences

• Diploma, H.N.D and Degree Holders
• Good communication skills.
• Computer Literacy
• Patience
• Empathy
• Attentiveness and quick thinking