Overview

As a Customer Service Representative (CSR), you will be the first point of contact for customers with a question or an issue with a product or service the company sells or provides. CSR’s have many responsibilities, like answering inbound phone calls, managing social media, data entry and management, addressing customers’ questions about products and services, processing payments or returns, etc.

What     You Will Do

1. 1. Answering inbound phone calls
   2. Outbound Calls
   3. Managing social media
   4. Data entry and management
   5. Addressing customers’ questions about products and services
   6. Processing payments or returns

Required Qualifications, Skills and Competences

• Bachelor’s degree or equivalent education and experience
• Problem-Solving
• Ability to troubleshoot
• Excellent communication and written skills
• Knowledge of needs-based selling
• Proven success in increasing sales in a competitive marketplace
• Experience using a CRM, preferably Salesforce
• Excellent communication and presentation skills – written and verbal
• Assertiveness, goal orientation, and self-motivated
• Ability to multitask, handle pressure and work under deadlines
• Solid PC skills, including proficiency with MS Office Suite and typing
• Prior Customer Service experience