Job Purpose

To provide and support a full Security Control Room Operation in a 24-hour response environment – utilising and operating all the systems within the control room, ensuring that all requests for assistance are attended to and that all electronic security systems are operating to their optimum.

Main Duties

• To operate and respond to all aspects of Control Room Operation including emergency response i.e. Fire and emergency alarm system.
• To operate, monitor, evaluate and maintain Access control system and CCTV systems comprising over 250 cameras ensuring visual images are always to necessary standard, downloading recordings for investigations and ensuring compliance with data protection.
• Monitor and offer information to all security officers deployed at all Vodafone Ghana facilities/buildings on the location of car parks, access control and any information requested.
• To identify faulty equipment and notify Line Manager for resolution.
• Reporting of all deviations from procedures as well as safety and security breaches.
• Manage dedicated emergency telephones and telephone system and be aware of emergency response procedures.
• Monitor and maintain records of Guard deployment by Security Service provider.
• To maintain records of all visitors and contractors to any Vodafone facility.
• To maintain records of all incidents that occur at any Vodafone facility and send daily report to the Corporate Security
• Monitor the Fire Alarm systems and pass on via radio or telephone any information necessary for the Health & safety Team.
• Report as necessary any incidents to the emergency services.
• Undertake any other duties that are necessary within the Security Control room.
• Need to make on-the-spot judgements regarding immediate action required where situations arise.
• Decisions on where to focus attention and whether assistance is needed etc.
• Decisions to be taken about issues concerning the proper operation and maintenance of the equipment.
• Judgement to be exercised over when intervention should be involved in an issue/situation.
• Responsible whilst on duty for proper use of CCTV equipment in accordance with technical and CLIENT policies.
• Identification of equipment faults and notification of line management for resolution.
• Reporting of all deviations from procedures as well as safety and security breaches.

Skills, Knowledge and Experience

• Good standard of education (Minimum Senior School Certificate or equivalent)
• Must be familiar with the operation of CCTV Systems.
• Preferably should have an understanding of the law related to use of video evidence and have the skills to apply that understanding to the management of archives.
• Preferably should have some knowledge of security operations.
• Proven ability to deal tactfully and effectively with people at all levels within the organisation, external agencies, where applicable, contractors and visitors.
• MUST be computer literate.