Role purpose

To support the maintenance and billing of broadband, interconnect and wholesale services

Key Accountabilities

• Ensure accurate charging and billing of all Fixed Broadband and FTTH Customers using the CBS system
• Ensure accurate rating and billing of all interconnect partners using the PRM system
• Ensure accurate charging and billing of Vodafone Enterprise’ wholesale customers using the PRM system
• Manage and maintain the AAA (Authentication, Authorization, and Accounting) system to ensure customers can connect the internet.
• Manage and maintain the Partner Relationship Management (PRM) system
• Upload new exchange rates, partner tariffs and trunk information into the PRM system
• Configure new Operator trunks and maintain existing ones into PRM system
• Troubleshoot broadband complaints and provide resolution