Job Purpose

To manage and supervise all Branch activities within the Bank’s policy ensuring the branch delivers reliable, quality and timely services to clients at the least cost whilst delivering Branch sales targets and maximising customer service standards

Dimensions

• Limitless approval authority of cheques paid out.
• Number of staff supervised
• Branch turnover sales and profit targets
• Branch Operations Budgets
• Branch Customer Service standards

Qualification, Skills & Experience Required

• At least 6 years working experience in Banking Operations and specifically in Branch Operations.  Minimum first degree/professional qualification
• Excellent sales abilities essential for achieving Branch Sales target
• Excellent multicultural awareness and management skills, essentially people person
• Detailed working knowledge of processes and controls in all core banking activities
• Good communication and inter personal skills
• High degree of team building and supervisory skills

Key Result Areas

• To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
• To deliver sales targets of the Branch
• To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
• To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
• To establish operational goals which are challenging in the improvement of:

• Operational Cost
• Service Quality
• Controls
• Customer Service

• To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security
• To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
• Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
• To ensure that the Branch does not obtain an adverse audit grade.
• To ensure that the Branch suspense accounts are always balanced
• To be responsible for the appraisal of operations staff in the Branch
• Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies
• Any other duties that will be assigned by the Head of Domestic Operations.