Assistant Branch Manager at Enterprise Funeral Services

  • Location:
    -ACCRA -ACCRA -ACCRA -ACCRA , GREATER-ACCRA GREATER-ACCRA GREATER-ACCRA GREATER-ACCRA , GHANA GHANA GHANA GHANA
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Management / Executive Jobs in Ghana
  • Deadline:
    22 Jan 2020

Transitions is looking for an Assistant Branch Manager to join its team.

Job Summary

  • This is an operational and support services role for the branch (arranging and operational).
  • The Job holder will perform operational, customer service and people management functions that fosters a positive environment for staff and customers. He/she will also generate revenue by selling up for all funerals.

Key Responsibilities

  • Drive performance on all Key Performance Indicators to ensure profitability
  • Manage mortuary services for the funeral home
  • Manage technical administration
  • Manage removal of deceased from private homes, old age homes, hospitals and state morgues for the branch/cluster
  • Manage funeral arranging services for the branch/cluster
  • Manage funeral directing services for the branch/cluster including burial services and any other services
  • Ensure policy and processes of the company are adhered to
  • Deliver and exceed service excellence and ensure that clients get the best of services according to the set standards of the company/Group
  • Liaise and engage with key contacts at mortuaries to ensure consistent removals
  • Proactive management and delivery of deadlines
  • Effective management and delivery of tasks against deadlines
  • Proactively identify problems, and manage the effective resolution of all problems
  • Adhere to all financial and contractual policies and regulations governing the role and the business
  • Support in generating ideas, innovation and process improvements
  • Be part of harnessing and driving the acceptable culture of Transitions and demonstrate continuous improvement against core company desired behaviours
  • Submit weekly and monthly reports and any other report as requested by Branch Manager or Business Leaders

Required Skills or Experience

  • A degree in Biomedical/ Biological Science from an accredited institution
  • A minimum of 2 years operational experience
  • Experience in the funeral services industry will be an advantage
  • Must have strong leadership qualities and have the ability to lead and engage people to achieve results
  • Excellent Communication Skills ( oral and written)
  • Good computer knowledge ( Microsoft Office)
  • Must have demonstrated good/ethical behavior over the years
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