Overview

We are a dynamic and growing organisation committed to excellence in service delivery and employee development.

Position Summary
The functionary shall primarily be responsible for all hotel operations during night shift hours, focusing on front office operations, night audit and hotel safety/security. The night Coordinator shall represent management during night shift.

Qualifications & Skills:

• Degree or HND in hospitality management or any other related field.
• Minimum of four (4) years and above experience in the hotel industry.
• Strong understanding of accounting principles and concepts
• Excellent communication and organisational skills
• Have good customer service experience.
• Ability to relate well and work in a team.

Responsibilities:

• Oversee and manage all hotel operations during the night shift to ensure guest satisfaction, comfort, and safety.
• Warmly greet and assist guests upon arrival, providing a friendly and helpful welcome.
• Monitor guest activities and interactions to ensure they have an enjoyable stay.
• Verify accommodation and ensure that all special requests are fulfilled accurately.
• Coordinate with Housekeeping and Maintenance teams to address repairs and maintenance issues promptly.
• Collaborate with other departments to deliver seamless and high-quality guest service.
• Conduct daily briefings for night staff, covering night activities, group and VIP arrivals, and special requests.
• Maintain a professional, service-oriented environment at all times.
• Ensure all public areas are clean, presentable, and well-maintained.
• Work closely with the housekeeping department to enhance guest service standards.
• Liaise with the IT department to resolve guest complaints or technical issues during the night shift.
• Coordinate with the Events team to review function sheets and supervise banquets and conference setups.
• Ensure the accurate and timely completion of the nightly audit process.
• Oversee the preparation and submission of daily summary reports.