Job Summary/Introduction
If you are an experienced Workshop and Fleet Services Manager with understanding of the full operations within the workshop and managing a fleet of cars then this roles is for you. The job is based in Accra Ghana, and would require relocation.

Description
Job Responsibilities:

• Working with external Supplier/Dealerships to ensure the best pricing is achieved so as to drive the costs down.
• Continuous improvement of the new initiatives and system improvements.
• Designing of SLA’s specific to each supplier profile.
• Managing the technical relationship with the Dealerships.
• Product management of new services as they go live.
• Conduct risk assessment of all authorizations on a day to day basis to ensure limited risk.
• Manage relationships between Customers and Sales staff as far as technical issues are concerned.
• Ensure all warranty and policy claims are submitted timorously to ensure Avis Fleet doesn’t pay for unnecessary costs
• Continuously fine tuning the workflow, processes and procedures in meeting our customer needs and meeting the company objectives
• Obtain all relevant information on new vehicle entrants into the market for loading onto AS400.
• Ensure that all staff knows and understands the content of FML and MM contracts.
• Ensure work of outstanding quality by all staff.
• Ensure that all quotations are presented timeously, accurate and correct based on worksheet input.
• Liaise with Dealerships as far as stock, prices, processes and relationships are concerned. (Procurement).
• Ensure that all annual vehicle licenses, roadworthy and insurance renewals are done on time.
• Ensure that all accident claims are dealt with in terms of the agreed SLA with the Insurance company and Regulations applicable.
• Ensure correct termination of vehicles and movement into stock.
• Assist the Country Manager with the timeous disposal of replacement vehicles.
• Ensure proper and accurate reporting towards monthly MIS to HQ.

Qualifications:

• Matric with at least 5 years experience in a technical environment.
• Technical Qualification is essential.
• Business qualification at a minimum NQF level 5 is preferred.
• 5 years experience in the Fleet technical environment.