Purpose

• Ensure the smooth running of the day-to-day operations of the SPA. Strive to maintain and motivate the entire SPA team, and also create a culture of care and service excellence among employees
• Develop and implement SPA operational goals, policies and procedures. Additionally, responsible for leading the efficient and effective Spa operations, including short and long-term strategic planning.

Responsibilities

• Ensure all areas of the Spa are kept clean and well maintained at all times
• Ensure compliance with all legislation governing the operation of a Spa facility
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost
• Ensure that spa department follows hotels policies and procedures, including healthm hygiene, emergency and fire prevention
• Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times
• Able to promote and sell spa programmes to groups, conference guests walk-in etc
• Able to implement and monitor up-selling strategies to maximise spa operational revenue
• Be the single point of contact for dignitaries, VIP and VVIP guests and co-ordinate their Spa experience
• Responsible for checking and overseeing all guest settlements like such as cash, credit cards and room settlements etc
• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services
• Responsible for the department training plans and conduct hands-on training for the enw recruit
• Coordinate with the maintenance department to ensure proper repair and preventive maintenance works of all spa equipment
• Monitor and review Spa employee’s performance regularly and provide required guidance
• Hold regular staff meetings to keep staff up to data on ll aspects of the Spa’s operation
• Attend daily morning Heads of department meeting
• Perform a regular inventory of Spa par levels for retail and operational stocks
• Raise store requisitions of all retail and operational items as and when required

Qualification Required & Experience

• BSc in Business Administration/Diploma/Degree in Cosmetology
• Minimum of 3 to 5 years experience as a Spa Manager in a 4 to 5 star hotel/ luxury spa
• Willing to deliver the best service to our guest
• Demonstrate a strong leadership, team and communications skill are essential
• Strong working knowledge of spa, membership and recreational software