Division: Enterprise Business Department: ICT & Business Development Location: Accra Position: Supervisory Contractor, Fixed Broadband Sales Level: Direct Contract Reports to: Manager, EB Key Accounts Job Summary:

• Responsible for overseeing the operations of the sales team, building new customer base and organising sales activities towards target achievement.

Job Role

• Assist sales representatives and team to meet and exceed goals
• Maintain inventory and ensure items are in stock
• Handle customer questions, complaints, and issues.
• Track weekly, monthly, and quarterly sales performance
• Generate Call Reason Report and recommend appropriate actions
• Maintain a database of all potential leads from all EBD engagement platforms (Digital, Call & Physical)
• Drive Loyalty to EBD customers through customer 360 information and initiate appropriate engagement platforms.

Qualification Required & Experience Education

• Minimum of a Degree in Marketing or a related field

Experience:

• Minimum of 2 years’ relevant experience. A telecoms background would be an added advantage

Professional/Technical competencies:

• Knowledge of the market and industry
• Strong knowledge in Marketing segmentation
• Customer Experience management
• MS Office Application
• Appreciation of all P10 initiatives
• Appreciation of BRIGHT strategy
• Knowledge of call center & IVR systems
• Knowledge of Customer Experience processes

Skills / physical competencies:

• Excellent communication and presentation skills
• Excellent organizational skills
• Team working ability
• Customer satisfaction measurement
• Effective time management and ability to prioritize
• Ability to manage conflict
• Initiative and enthusiasm, and the ability to multi-task
• Ability to work under pressure and tight deadlines
• Result oriented
• Strong interpersonal skills
• Reporting

Behavioural qualities: Must live the MTN Values of

• Can Do; Integrity; leadership; Innovation; Relationships

Must Live the MTN Vital Behaviours of;

• Complete Candor, Complete Accountability, Active Collaboration and Get it Done