Division: Risk & Compliance
Department: Compliance
Location: Accra
Position: Senior Manager, Compliance
Level: 3H
Reports to: GM, Risk & Compliance

Job Summary:

• Responsible for leading the development, implementation, and management of the compliance programs for internal PPPs and external laws and regulations. This role will also be responsible for ensuring that Mobile Money and any other qualifying service offered are compliant with provisions of Electronic Money Issuers (EMI) Guidelines, Anti Money Laundering (AML) and other related legislations.

Job Role

• Build and maintain a compliance universe for both regulatory obligations and policies and processes, that will be used as the base for development, enhancement, monitoring and oversight over compliance requirements in this space
• Hold relevant business units accountable for the implementation of effective strategies to ensure compliance to all relevant laws and regulations and policies and processes
• Stay abreast of all relevant compliance and regulatory requirements, assess the impact of these and assess whether the business is adequately informed to prepare for changes
• Work with the MTN Regulatory functions and provide input into Regulatory policies/regulations, legislative framework and future impact of new Regulatory policies and legislation – with a specific focus on the impact of such regulations or policies on MTN’s business
• Monitor the effective cascading of the Compliance strategy into the Compliance Monitoring business plans to ensure vertical alignment and horizontal integration with other interfacing strategies
• Promote and support a risk minimizing culture in alignment with Compliance’s role as the second line of defence
• Monitor compliance to relevant laws and regulations and policies and processes, through the introduction and execution of an effective compliance program
• Provide input into development of new MTN policies around AML, Ethics, and other compliance sub-functions
• Implement standards for testing methodologies, techniques and procedures and conduct robust quality standard programme
• Deliver an effective second line of defence through the operationalization of the Compliance Monitoring and Testing model across MTN
• Monitor and report to MTN Executives on the compliance of best practice and processes
• Maintain continuous oversight of collection and dissemination of any regulatory, Compliance Monitoring and
• Testing and audit issues in order to provide ongoing advice and guidance to the Head: Risk and Compliance
• Lobby key stakeholders to shape and change policy and draft legislation impacting on Compliance
• Understand the impact of potential changes driven by regulators, industry, marketplace, and/or legal environment and report these back to MTN Management
• Execute compliance audit programs to determine organisational vulnerabilities and highlight risks
• Analyse Regulatory trends and perform risk assessments to identify areas of impact. Adapt the compliance monitoring programs and company policies and processes accordingly. Assess whether the business is informed accordingly in order to proactively prepare for changes
• Manage the preparation and recommend the departmental budget and monitor financial performance versus the budget while ensuring all departmental activities are conducted in line with the approved guidelines
• Evaluate the effectiveness of existing policies and procedures, and work with business units to initiate enhancements as identified
• Drive continuous improvement on standardization of processes across MTN along with business units leading to an improved internal control environment
• Establish training programs on monitoring and testing requirements. Create awareness within the business on compliance monitoring and testing programs and methodologies
• Report on monitoring and testing results to the Head: Risk and Compliance and assist with relevant Exco and Board reporting
• Provide input into strategies for ensuring future compliance and mitigation of risk i.e. Material legislations, fines and reporting requirements for various regulators
• Lead the review and discussion on proposed policy changes recommended by Exco
• Liaise with Mobile Money Leadership in the development and implementation of PPP’s to guide effective operational compliance, ensure adherence to EMI guidance to mitigate and prevent fraud risk exposures.
• Develop and implement initiatives and programs for periodic assessment of the effectiveness of AML/CTF & STR compliance with regards to mobile financial services licensing requirements.
• Development and implementation of initiatives for decisive responses to MFS non-compliance matters which includes Mobile Money merchant and subscribers’ awareness, mystery shopping and spot checks to ensure compliance within the Mobile Money value chain.
• Develop and implement initiatives and programs for predictive data analytics of mobile money transactions and Call Data Records to proactively identify non-compliance issues and ensure prompt resolution.

Context:

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. MTN’s Compliance function must therefore ensure the successful delivery in context of:

• Evolving industry ecosystems
• Compliance and regulatory landscapes and challenges
• New imperatives concerning data privacy and security and building strong digital trust partnerships
• Rapid adoption of new routes to innovation and technologies
• Volatile macroeconomic and political environments in the OpCo and the region
• Mitigating risks through business intelligence to maximize business impact
• Management of customer and supplier expectations
• Enhancing the OpCo and MTN reputational position as a leading network and system provider
• Aligned to Integrated plan
• Aligned with King III Corporate Governance.
• RM Frameworks, Methodologies, Policies, Processes and procedures.
• Dynamic and highly competitive telecommunication & ICT industry
• Highly regulated environment- Constant dynamics and local challenges in the economic, regulatory and legal environments
• Management of customer and supplier expectations
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Regionalization structure implication
• Performance driven environment
• Diverse cultural environment
• Management of executive and local shareholder expectations
• Management of customer and supplier expectations

Qualification Required & Experience

Education

• Minimum of 4 year tertiary degree (Statistics / Accounting / Banking & Finance / Mathematics / LLB)
• MBA or Masters advantageous
• Relevant certification / accreditation / membership with professional body as required for role (CCO / CA/ACCA / Six Sigma / CRISC / Risk Management Certification).

Experience

• 8 years senior management experience; with at least 5 years in relevant sector / industry /area of specialization (an understanding of emerging markets is advantageous)
• Worked across diverse cultures
• Experience working in a medium to large organization

Knowledge:

• Contract Management
• Government Relations
• Information Management
• Legislation and Compliance
• Negotiation
• Policy Design and Development
• Project Planning and Control
• Research Orientation
• Stakeholder Relations Management
• Telecommunications Business Savvy
• Computer literacy – MS Outlook, PowerPoint, Word and Excel.

Skills & Physical Competencies:

• Ability to manage self and be a team player, good conflict management, take and manage accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.
• Ability to manage intra-group dynamics

NB: The Incumbent must maintain strict confidentiality always