Overview

Our client is seeking an organized salon coordinator to manage the operations of their salon. In this role, you will be required to supervise and coordinate staff members, greet and tend to customers, manage the appointment schedules, and oversee the daily activities to ensure the efficient and profitable operation of the salon.

To ensure success as a salon coordinator, you should be highly organized and demonstrate an exceptional level of customer care. A top-notch salon coordinator should possess strong leadership abilities and be able to process and manage multiple projects simultaneously.

What You Will Do

1. Greeting, welcoming customers and tending to complaints and queries.
2. Handle high conflict customer service concerns, ensuring 100% customer satisfaction and easing customer tension
3. Coordinating staff shifts and cleaning schedules.
4. Training staff on new systems, policies, and best practices.
5. Supervising the appointment booking and cancellation of schedules.
6. Managing the ordering and stock control of equipment and supplies, including consumables, office supplies, and sales products.
7. Meeting with the management team to develop operational, sales, and marketing strategies.
8. Managing the petty cash, POS system, and operational budgets.
9. Ensuring that the salon is kept clean and organized.
10. Enforcing all health and safety regulations and protocols.
11. Generating operational reports for presentation to the management team.

Required Qualifications, Skills and Competences

• A minimum of 1 year experience as a salon coordinator or a similar role.
• Proficiency in administrative computer software, such as MS Word, Excel, and Outlook.
• Consistent professional presentation and pleasant demeanor.
• The ability to remain calm in pressured situations.
• Exceptional organizational and multi-tasking skills.
• Excellent customer service abilities.
• Strong sales and marketing skills.
• Great leadership skills.