Job Summary

To accelerate service delivery, efficiency and performance within and between Operations in the Regions, Global Service Centers and Global Competence Hubs. Support the delivery force to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models and support, deployment programs and common structures. Identify and execute improvements within the global service delivery organization.

Secure close cooperation with the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade Ways of Working, Competence and Knowledge Management practices. The intention of this job role is also to develop, deploy and implement ESDM in line with the service delivery strategy to create an environment that supports global efficiency and profitable growth.

Responsibilities & Tasks

• Manage and Support Service Delivery
• Maintain delivery models, frameworks, job roles, assessments and strategies
• Manage stakeholders on all levels within Global Service Delivery
• Deploy and implement Service Delivery Strategy
• Drive knowledge transfer

Position Qualifications

Core Competences:

• Communication Skills
• Sales Process Knowledge
• Change & Improvement Management Skills
• Negotiation & Argumentation Skills
• Project Management Skills
• Brand Knowledge & Skills
• Presentation Skills
• Ericsson Portfolio Knowledge
• Fundamental Leadership Competence
• Financial Acumen & Skills
• Service Delivery Process, Models & Strategy

Behavioral Competences:

• Creating and Innovating
• Formulating strategies & Concepts
• Persuading & Influencing
• Presenting & Communicating Information
• Relating & Networking
• Adapting & Responding to Change

Minimum Qualifications & Experience Requirements:

Minimum Requirements for the Job Service Delivery Management is 2 years of experience of Service Delivery.