Overview

Our client is a BPO rendering call center services to MTN Ghana as well as AirtelTigo and is looking to recruit a IT Team Lead ASAP.

Location: Tema, Ghana

What You Will Do

1. Team Management

• Daily coordination with on ground IT team members.
• Daily Ticket review analysis with team highlight the critical issue IT head.
• Weekly roster share with all stakeholders.
• Weekly team meeting & share MOM with Head of IT.
• Engineer unavailability responsibility should be taken care by IT team Lead.
• Engineer performance review every month with IT head.
• Schedule training for L1 engineer on monthly basis.

2. Client Meeting

• Attending all client’s meetings & share feedback with IT Head.
• All client escalation should be handled by IT team leader.
• All Improvement plans & progress share with IT head on weekly basis.

3. Data Centre Management

• Cabling & labeling at data Centre.
• Keep the records device movement.
• Preventive maintains of Datacenter & cleaning of Racks. Monthly share pics with Head IT & Global
  Noc

4. Reports

• Ticket analysis of all process on daily basis & share feedback.
• Bandwidth utilization of all links should be analyzed on daily basis & share feedback.

5. Assets Management

• Process wise utilized & spare IT H/W report will share by IT lead with IT Head, Site Head & Global Noc
  on Monthly basis.
• All servers & network devices utilized & spare in datacenter report share with Head IT & Global Noc
  Every month.

6. Servers & Network Management

• Managing servers & Network devices on L2 level & level 3 raised with Global Noc.
• All windows server’s patches should review & implemented.
• All devices compliance responsibility IT lead.
• All machines should compliance & updated Antivirus review daily basis report share with head IT.
•  Track daily downtime report all process & feedback with Head IT & Site head.

7. Monthly Review

• Monthly review meeting with site head & share MOM.

Required Qualifications, Skills and Competences

• A minimum of a Degree in Computer Science/IT/Management/Software Engineering/Networking/related field
• A Masters Degree would be an added advantage
• A minimum of 5-7 years relevant working experience in same or related field
• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Have effective coaching and mentoring skills