Role purpose

To provide operational, administrative and maintenance support for all prepaid and PS Core platforms and services as second level function, and provide inputs for expansion and integration projects

Key Accountabilities

• Provide 2nd level maintenance support and Service restoration for all IN and PS Core platforms and services. This shall include but not be limited to all escalations from 1st Line
• Carry out implementation of platform upgrades and system expansions
• Implement Tariff and Promotions Configurations on live platform
• Provide technical advice to various teams during the assessment of new products or service propositions from the Business Unit, and provide alternate solutions where needed
• Provide advice and training to customer facing departments, and resolutions to customer problems and complaints. Provide support and technical guidance to the Marketing, Commercial and Revenue Assurance units as well as other Technology units
• Test and document Disaster Recovery Plans through system and configuration/log backups, redundancy tests and documentation of technical procedures for business continuity

Core Competencies

• University degree in Computer Science or (Telecommunications) Engineering
• 5 or more years of relevant working experience in the mobile, fixed, IP and data networks and must be able to work under heavy pressure
• Excellent understanding and practical experience in the application of Intelligent Network Concepts, GPRS, fixed and mobile and 3G networks,
• Proven competence in Unix , TCP/IP, Traffic Engineering, Programming (in at least one of Java, C# or Perl), SS7 /SIGTRAN, Database Management and Operations, Diameter, Radius protocols
• Use of software tools and practical knowledge of incident and change management tools and standards
• Must be analytical, with high level troubleshooting and problem solving skills. Good interpersonal and communication skills are must-haves