Overview

EnCompass LLC WestCost Africa is seeking an IT Coordinator to collaborate with other IT team members to provide IT-related support to staff and administrative support to the team. To be successful in this role, the IT Coordinator must be knowledgeable about MS O365 software and applications, have a basic understanding of networks and databases, and have a talent for clearly explaining technical IT information to non-technical end-users.

Key functions include providing support to new hires, supervisors, and IT colleagues during the pre-start and onboarding processes and keeping trackers and databases up to date; therefore, excellent interpersonal skills and deep attention to detail are required.

What You Will Do

1. Troubleshoot basic issues that arise during computer usage and provide solutions to common problems.
2. Support the IT Assistant, as needed, in the maintenance of the IT Compass site.
3. With support from the rest of IT, the Senior KM&L Manager, and Talent Development, conduct the site owner trainings for new SharePoint site owners and orientation sessions with new employees.
4. Educates end-users on how to use MS features, connect to networks and utilize the different functionalities of the IT systems at the company.
5. Support transitions to new systems, platforms, and applications.
6. Maintain computer and video equipment in the conference rooms; provide technical support to users when problems arise.
7. Provide surge support to the rest of the IT team for the ticketing system.
8. Assist in the development and implementation of IT policies and procedures.
9. Assist the IT team in planning, implementing, and overseeing IT projects, including hardware and software upgrades, network expansion, and system migrations.
10. Collaborate with external vendors and service providers to ensure the successful execution of IT Projects

Required Qualifications, Skills and Competences

• High school diploma and 5 years of experience; Associate’s degree and 3 years of experience;
• Bachelor’s degree and 1 year of IT experience
• Additionally, some experience in customer service

Experience and Skills

• Applicants should have basic knowledge of Microsoft software and applications to include SharePoint.
• Must be knowledgeable in MS O365 /Active directory/ticketing system / physical network/software licensing