Overview

Gigi Beauty Bar is a leading non-toxic beauty salon dedicated to clean beauty, modern techniques, and exceptional client service. With two growing locations in Accra, we specialise in healthy nail services, including natural skincare, and wellness-focused beauty solutions. We’re seeking a dynamic and committed General Manager to drive operational excellence and growth across both locations.

Job Summary:

The General Manager will oversee the full operation of both Gigi Beauty Bar salons, ensuring smooth day-to-day management, high-quality service, staff performance, and consistent brand standards. This leadership role involves strategic planning, team development, client satisfaction, financial oversight, and business growth.

What You Will Do

1. Operations & Performance Management

• Oversee daily operations at both salons to ensure efficiency and consistency.
• Implement and maintain SOPs across locations to uphold Gigi’s standards of clean beauty and client care.
• Monitor KPIs such as appointment volume, service quality, product usage, and cleanliness standards.
• Conduct regular site visits, audits, and team check-ins.
• Team Leadership & Development

2. Manage and support salon managers, front desk coordinators, and service providers.

• Lead recruitment, onboarding, training, and performance evaluations.
• Create a positive, empowering culture aligned with Gigi Beauty Bar’s mission.
• Resolve team conflicts and promote continuous staff development and retention.

3. Client Experience & Brand Representation

• Ensure exceptional customer service and client satisfaction at both locations.
• Handle escalated client concerns with professionalism and follow-up.
• Uphold the Gigi Beauty Bar brand image in presentation, communication, and customer interactions.

4. Sales, Financials & Growth

• Drive weekly and monthly sales performance across both salons.
• Track financial metrics: revenue, cost control, staff productivity, and profitability.
• Collaborate with the Owner on promotions, new service launches, and seasonal campaigns.
• Optimise booking capacity and upselling opportunities through staff coaching and system improvements.

5. Inventory & Vendor Coordination

• Manage stock levels of non-toxic products and supplies.
• Maintain strong relationships with vendors and ensure timely restocking.
• Track usage to minimise waste and reduce product costs.

6. Marketing & Community Engagement

• Partner with marketing to grow local visibility and online presence.
• Support client acquisition strategies (e.g., referral programs, influencer collaborations).
• Monitor online reviews and client feedback to refine services and messaging.

7. Compliance, Cleanliness & Safety

• Ensure salons meet health, safety, and hygiene regulations.
• Enforce all sanitation protocols in line with Gigi’s non-toxic philosophy.
• Maintain updated licensing, insurance, and documentation at both sites.

Key Performance Indicators (KPIs):

• Monthly revenue growth per location
• Client retention and satisfaction scores
• Service provider productivity and booking efficiency
• Inventory cost vs. usage
• Team performance and turnover rates

Required Qualifications, Skills and Competences

• Bachelor’s degree in Business, Hospitality, or a related field (preferred)
• Minimum 3–5 years of experience in salon/spa or retail management, including multi-location responsibility
• Strong leadership, coaching, and conflict-resolution skills
• Passion for non-toxic beauty, wellness, and exceptional client care
• Proficiency in salon software, Google Workspace, and POS systems

What we can offer you

• Competitive salary + performance-based bonuses
• Opportunities for career growth in a fast-expanding brand
• Positive and collaborative team environment