Job Summary

Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. A front desk clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Also known as a front desk receptionist.

Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Key Responsibilities

•  Answer telephone and telecommunication devices; direct callers to the appropriate staff person or accurately record messages for returning calls.
•  Greet customers and visitors to the Company.
• Provide appropriate information to the public on Company business and activities.
•  Assemble routine mailings including the daily newspapers and other bulk mailings.
•  Maintain files in accordance with appropriate organizational methods; retrieve information from files as required.
•  Enter data accurately into the computer, generate simple reports, and prepare basic business correspondence.
• Operate a variety of office equipment such as copy machines, fax machines, calculators, typewriter, scanner, etc.
•  Attend regular staff meetings and training opportunities.
•  Maintain high level of confidentiality for both written and verbal information.
•  Perform other duties as may be deemed necessary and appropriate by the Office Heads.
•  Performs other business duties as required.
  Any other additional job assigned by the Terminal Manager

Qualification Requirement & Experience

•  HND/Graduate
•  Two years of fulltime experience involving the similar function is desirable.
•  User level experience in MS Office

Functional

• Customer service skill is must
•  Good oral and written communication.

Behavioural

•  High level of discretion, polite, warm, exhibition of the right attitude