About the Role

The Zips (our delivery drones) are the core of our business, and Flight Operators play a critical role in keeping everyone at our distribution centers and neighboring communities safe. This role is crucial to us because we are setting up a new Distribution Center, and need some incredible Flight Operators to make sure our drone deliveries are completed seamlessly.

WITHIN 1 MONTH: You will receive elite Zip training that includes professional courses as well apprenticeship with the rest of the Flight Ops team to learn on the job.

WITHIN 3 MONTHS: You will become a certified Flight Ops professional – Being able to handle Pre-flight, Post-flight, Launching Zips, and incident response alone, and have a thorough understanding of Zip hardware.

WITHIN 6 MONTHS: You will have mastered vehicle maintenance, troubleshooting recurring incidents and processes with the Africa-based and California-based. You will be responsible to contribute on a daily basis regarding process and vehicle improvements.

WITHIN 12 MONTHS: You will be looked to as someone to run the Nest, fielding questions from your team and helping onboard new apprentices coming on-board. Zipline is expanding rapidly, and peer-mentors will become a crucial part to scaling up

Responsibilities

• Take Off: Conduct pre-flight inspection with Zips, Work with Flight Controllers to launch Zips, Prepare ground equipment for inbound Zips
• Drone & Technical Maintenance: Perform Zip field maintenance and repair any AVC that have experienced incidents
• Troubleshooting: Collaborate with locally-based and USA-based engineering team to troubleshoot & optimize issues
• Collaboration: Work with a team to scale drone deliveries to 100+ deliveries per day at one distribution center

Qualifications

• Degree or Diploma in Mechanical/Electrical/Aerospace Engineering OR
• 3+ years working experience as a Maintenance Technician for Aircrafts, Power Turbines, Mining Equipment, or other Complex Technical Equipment

Languages:
Full Professional Proficiency in spoken and written English

Requirements

• Hands-On Attitude: Must enjoy hands-on work and be adept at working with mechanical or electrical systems
• Strength: You will be lifting up to 50lbs. objects regularly 🙂
• Poise: Maintain a cool head under high pressure situations
• Extremely process & detail-oriented
• Ability to maintain focus during extended daily flight operations
• Comfortable troubleshooting mechanical and electrical issues with complex, battery-operated machinery