Overview

Call Center Agents are needed urgently at a reputable company.

Age range: 20 –  25 years

Note: Females only.

What You Will Do

1. This role is primarily responsible for handling inbound/outbound calls as per the company outlined by the client.
2. Ensure that the calls are answered as per procedures
3. Ensure that the assigned targets in accordance with the company are met
4. Ensure that the quality of the calls is in compliance with predefined parameters
5. Provide the relevant process reports on a daily basis
6. Ensure adherence to established attendance schedules

Performance Parameters

1. Productivity
2. Call Quality to include Compliance parameters
3. Process improvement
4. Learning ability
5. Attendance, Log-in Hours
6. Punctuality

Require Skills and Competencies

• Minimum of a Degree from accredited tertiary institutions
• Must have 3-5 years of working experience
• Computer literacy (MS Office & Domain knowledge)
• Good communication skills
• Good interpersonal skills
• Attention to details