Experienced Operation Officer

Key Responsibilities:

  • Sell bus tickets at GIGM terminals to walk-in guest
  • Make and/or change travel reservations for walk-in guests using the online booking system
  • Create and maintain guest reservation records
  • Announce arrival and departure information using the public address system
  • Assist in guest luggage check-in
  • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  • Adhere to the company’s policy on guaranteed reservations and no-shows.
  • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
  • Resolve service problems by clarifying guest complaints via phone, email and in-person
  • Forward booking/travelling reschedule request to the concerned unit
  • Serve guests by providing service information related to travelling schedule, fare and payment
  • Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience:

  • Minimum of Bachelor’s Degree or HND in any relevant discipline
  • Minimum of two (2) years of cognate experience in Customer Service / Care.

Skills and Competencies:

  • Excellent Customer Service
  • Effective Written and Verbal Communication
  • Computer Literacy
  • Exceptional time management.
  • Problem-Solving Skills
  • Neat and Professional Appearance
  • Outstanding interpersonal skills.
  • Ability to Stay Calm Under Pressure
  • Organized and Detail-Oriented
  • Able to Work a Flexible Schedule.

Locations: Spintex-Accra, Roman Hill-Kumasi.

This job has expired.

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