Report To: Assistant Operations Manager

Job Responsibilities

• Supervise all housekeeping employees, hire new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed.
• Plans the work for housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
• Recruit and train new employees.
• Approves all supply requisitions, such as housekeeping items. Maintains a lost-and -found department and be responsible for all-lost-and found items.
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare housekeeping budget.
• Organize inventories with Accounts and General store for uniform and fixed assets
• Assist in selecting suppliers for items related to Housekeeping
• Attending and resolving guest complaints
• Organize on-the job training and evaluate its effectiveness

Required Skills or Experience

• Strong leadership abilities and organizational skills. Able to drive change and look for operational efficiencies
• A minimum of 5 years’ experience in a similar role and 2 years’ experience in a leadership role
• A degree in hotel management or any related field
• Exceptional communication skills