Role Purpose:

The role holder is a proactive Desk Based Account Manager, who will act as the desk based point of contact for the customer/partner developing long term customer relationships. He/she is responsible for delivering against personal revenue targets and closing own contracts, as well as engaging with others / specialists to deliver customer requirements as necessary. He/She will also lead on sales optimization, VBS administration and special projects. The split will be 60% sales and 40% sales administration/optimization.

Key Responsibilities

• Typically responsible for a small number of medium sized accounts, or in some instances, as the single point of contact for one large client e.g. a government body. You will carry a percentage of the sales team opportunities and revenue target.
• To be responsible, as part of an overall account team from the desk, customer satisfaction to their nominated clients.
• To be responsibility for outbound sales prospecting and opportunities.
• Sales optimisation – provide support to VBS sales team e.g. developing sales database of key contacts, dealing with ad hoc operational requests that come to VBS and reporting for the Sales team
• To be responsible for visiting customers ‘Face to Face’ infrequently.

Business Impact

• Drives business growth for Vodafone by closing contracts, either as part of an overall account team via recognised hand offs or closing own contracts where acting as the single point of contact.
• Recognises and delivers against opportunities for business growth via a multi-channel approach.
• Responsible for delivering against own revenue targets as well as targets in customer satisfaction.

Authority / Decision Making

• Responsible for how to deliver against revenue targets either on his/ her own, or as part of virtual sales team.

Customers, supplier and third parties

• The person will work closely with
• Medium sized accounts businesses and occasionally interface with some large clients. VBS Account managers
• Other key internal stakeholders

Leadership and teamwork

• Develop team relationships within VBS
• Key stakeholder management

Knowledge, Skills and competencies

• Excellent customer service
• High integrity & confidentiality
• Degree in any subject
• Experience in customer facing roles for at least 6 months
• Excellent interpersonal and communication skills