ABOUT THE COMPANY

Founded in 1993, our client is a leader in the retail and supply of furniture in Africa. The company has a retail shop area of more than 50,000m2, 33 points of sale with more than 1,000 employees and 2 stores in sub-Saharan Africa. Ghana is the latest addition. If you are looking forward to joining an exciting, diverse and customer service-focused environment, apply this week!

What You Will Do

1. Provide proactive customer service outreach
2. Process orders, forms, applications and requests
3. Manage large amounts of incoming calls
4. Be the first point of call (in-person, on phone/emails)
5. Build sustainable relationships of trust through open and interactive communication
6. Respond to customer questions and complaints
7. Greet customers warmly and ascertain problem or reason for calling
8. Advise on company information
9. Take payment information and other pertinent information such as addresses and phone numbers
10. Place or cancel orders
11. Answer questions about warranties or terms of sale

Required Qualifications, Skills and Competences

• A minimum of a Degree Communication Studies/Business Administration/related field
• A minimum of 4 years working experience as a Customer Service Rep.
• Must have basic IT knowledge
• Must be a good communicator
• Must be knowledgeable in using Microsoft Suite (Word, PowerPoint & Excel)
• Customer orientation and ability to adapt/respond to different types of characters/situations

What we can offer you

• GHC2,700 Net