Roche Pharmaceutical Company is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, setting customer satisfaction goals and to make sure that the needs of Roche customers are being satisfied. The qualified entity will make sure that the Roche service standards are being met, and will manage the customer service team. This role helps to develop and implement customer service policies in Roche Corporate, handles face-to-face enquiries from customers and finding ways to measure customer satisfaction and improve services. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. We are courageous in both decision and action. And we believe that good business means a better world. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. Send your recent CV and Cover letter for Roche new vacancies in Research and Development, Software and Engineering, Sales and Marketing, IT, Manufacturing, Legal, Finance, HR, Admin, Technology and Quality Management; In every area of Roche, we’re looking for exceptional people to drive our work and company forward. Because it’s not just a job. It’s a responsibility; We are Roche.
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