Overview

Ghana Union Assurance is seeking a Customer Service Executive who is passionate about engaging with people and has a strong skills in content creation and social media management.

Key Responsibilities:

• Handle customer inquiries and provide timely, professional support.
• Manage and response to client feedback across multiple channels.
• Create engaging content for social media platforms.
• Develop and implement strategies to grow and manage online presence.
• Monitor social media trends and provide insights to improve customer engagement.
• Collaborate with the team to ensure brand consistency.

Required Qualifications, Skills and Competences

• Proven experience in customer service.
• Hands-on experience with content creation.
• Strong knowledge of social media platforms (Facebook, Instagram, Linkedln, X/Twitter, TikTok etc.).
• Excellent communication and interpersonal skills.
• Creative mindset and problem-solving skills.
• Minimum of 3-6 years’ relevant experience in a Customer Service role.
• Minimum HND in Marketing or its related fields.