We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships
Job Description
The Customer Relationship Management (CRM) Specialist will support our Global Engagement Channel Team in the overall marketing CRM strategy. Your role is to be the go-to person for CRM and how it is used to enable the business plan to succeed through more effective and efficient ways of working and engaging with our broad range of target audiences. You’ll flex your skills within the marketing, fundraising and content teams. If you are a proactive, troubleshooting and passionate CRM professional, we would like to meet you. Ultimately, you should help bridge the gap between our CRM systems and marketing ambitions. The CRM unit provides operational guidance for country programmes, along with both technical and compassionate support for UNDP workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of UNDP to the world, to raise and manage the funds needed to run and sustaining programmes, and to recruit international CRM staff. The Engagement Department is responsible for UNDP marketing content and channels communication to support UNDP targeted communities to reach their audiences.
UNDP believes that an inclusive culture attracts the best talent. Our diverse workforce delivers effectively by tapping into different perspectives, experiences, knowledge and approaches. We are leveraging our workforce’s potential, and achieving greater organizational excellence. UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. UNDP Passionate applicants should send their recent CV and cover letter accordingly. All applications will be treated with the strictest confidence.
Role & Responsibilities
Training and Support
Innovation
Team Spiritual Life
Requirement & Qualifications, Skills and Competences
Education
Language Requirement
Experience / Competencies
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