Purpose
Ensure that NGGL Information Centres are accessible to community members to lodge complaints and grievances to help sustain company-community relationship and provide support for front line management of Ahafo Site community issues, complaints and grievances.

Essential Duties
Community Information Office Management

• Responsible for the opening and manning of the Newmont Information Offices in the Ahafo South Mine communities.
• Respond to enquiries from key stakeholders and act as medium to send correspondences to and from Company to stakeholders.
• Manage the use of the Community Information Offices by company and external stakeholders for meetings.

Complaints & Grievances Management

• Receives all complaints (Written/verbal) conduct preliminary discussions with the Complainant to understand his/her complaint and to establish its eligibility.
• Solicit all additional information, contacts to help future engagements with Resolving Officer.
• Explains the C&G resolution process to the Complainant to help in the appreciation of time and stages required to resolve the complaint.

Management of Non-Grievance Correspondence

• Receive all non- grievance letters and solicit contacts for any future engagements where required.
• Ensure that all letters from external stakeholders to S&ER meant for the company are scanned and uploaded into Cintellate

Community Events Management (Accidents/Incidents)

• Facilitates community entry for investigations into Accidents/incidents involving NGGL/Contractor vehicle and community members.
• Coordinate the implementation of actions required to close out Accidents/incidents involving NGGL/Contractor vehicle and community members

Reporting

• Submit reports on Information office management, Complaints and grievance received and community events management to the Complaints and Grievance

Health and Safety

• Report all incidents and accidents in the work group to enable management to identify areas for improvement in work practices.

Training & Experience

• First Degree in Social Science or related discipline.
• Good understanding of Local Culture
• At least 4 years relevant experience in grievance management / resolution, administration, public relations, a legal environment,
• Good interpersonal skills (interacting with diverse functional and cultural backgrounds)
• Strong communication (written and verbal) skills
• Strong analysis and problem-solving skills.
• Strong reporting skills.
• Strong planning, prioritizing and coordination skills.
• Strong consultation skills
• Strong assessment skills
• A strong conflict resolution skill a must Risk management skills
• Sound computer literacy skills – MS Office (Word, Excel, PowerPoint and Outlook).
• Strong Leadership
• Strong Detail Focus.
• Accuracy
• Commitment
• Diligent
• Directive and takes initiative.
• Efficient

Working Conditions
There is a potential risk to health and personal abuse during duty.

• However, working environment of incumbent is safe. Unsafe conditions have been identified and measures have been put in place either to eliminate or mitigate unsafe working conditions
• Besides planned work, daily activities are determined by emerging business needs and priorities as dictated by Management. This situation leads to performing different tasks at the same time.