A financial institution is seeking to employ a Cashier/Teller.

KEY RESULT AREAS

• Marketing of company products of Q Capital
• Daily accounts
• Customer service / Relationship management
• Cash Management

 DUTIES AND RESPONSIBILITIES

• Receive and count working cash at beginning of day
• Identify customers, validate and cash cheques
• Receive cash and cheques for deposit, verify amounts and check accuracy of deposit slip
• Process cash withdrawals and ensure procedural compliance i.e. verify signatures, ensure written and numerical amounts agree and ensure accounts have sufficient funds.
• Assist customers deposit and withdraw their monies
• Receive and verify all payments i.e. loan, investment, savings etc.
• Record all transactions promptly, accurately and in compliance with company procedures
• Balance cash, coins, cheques in cash drawer and other payments (mobile money) at end of each day
• Answer client inquiries regarding accounts and other related products and provide information on procedures
• Attempt to resolve issues, problems and discrepancies with customer’s accounts
• Initiate and open new accounts for clients
• Identify transaction mistakes when debits and credits do not balance and ensure to rectify them.
• Keep periodic balance sheet of amounts and number of transactions
• Explain, advise, promote and sell products and services to customers
• Ensure compliance with all internal controls and established policies and procedures
• Obtain and process information required for the provision of services

QUALIFICATIONS AND PERSONNEL SPECIFICATIONS

 Knowledge and skills includes

• HND / Diploma in Business Studies (Accounts / Finance options) with three (3) years post qualification relevant experience.

Work-based competencies;

• Honesty and Integrity
• Basic math and accuracy
• Attention to detail
• Good numeracy and IT skills
• The confidence to sell
• Customer Service
• Dispute resolution
• Product Knowledge and sales

Behavioral Competencies

• Good team player
• Interpersonal Communication
• Friendliness
• Positive Attitude
• Punctuality

DEPARTMENT:     Finance & Accounts

REPORTS TO:       Finance & Accounts Officer