About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Indexing and Processing:

• Index and process all payment requests received from spokes (Local Currency Payment, Foreign Currency Payments, Cross Border Recharges, Staff claims) timely. Urgent payments should be prioritized at all times.
• Complete processing of daily volumes as assigned within the team.
• Ensure that repairs and rejects are despatched within the assigned time.
• High level of processing accuracy. Operational losses to be nil.
• Ensure Customer Satisfaction and Complaints to be at the bare minimum level.
• Ensure invoices/documents are thoroughly verified with adequate approvals wherever applicable.
• Ensure staff account setups/amendments instructions are carried out timely.

Controls and Reconciliations:

• Be familiar with the Financial Control Policy and notes as well as all other policies applicable to Accounting Operations
• Responsibility for daily and monthly reconciliations of Trade Creditors, Receivables, Online Suspense, Payment System, Intersystem’s accounts to ensure integrity of the balances in the Transaction Processing systems.
• Integrity of data in the Bank’s General Ledger.
• Maintain accuracy and integrity of all processing and static data.

Functional Coordination:

• Resolve mailbox queries/phone queries from countries within the assigned time.
• Duplicate, Rejection, Non e-Procurement processed, Purchase Order Overridden, Outside Staff Claims Processed, Pending Credit Notes, SLA Misses, Pending Payments, Errors, Customer Complaint and Delegation of Authority breach should be highlight to the Manager promptly.
• All the appropriate trackers are being maintained on a consistent basis.
• In case of any Turnaround Time miss or and wrong payment, reports same to Manager immediately.

Generic:

• Managing assigned tasks professionally and efficiently.
• Behave in a way that reinforces the trust of customers, clients, employees, regulators, shareholders and communities, and uphold Group Standards, to ensure regulatory requirements are achieved.
• Any other job assigned by Head, Accounting Operations.

Our Ideal Candidate

• University degree with 2 years experience in a medium size organisation.
• Knowledge of Accounting Software and general high level of computer literacy
• Understanding of business computing environment
• Good communications and interpersonal skills