Job Description

The Customer Service Representative will be responsible for managing large amounts of phone calls, chats and resolve customer complaints effectively.

Job Responsibilities

1. Manage large amounts of phone calls, chats and emails.
2. Listen to customer complaints and try identify the cause of their problem.
3. Identify customers” needs to achieve satisfaction.
4. Answer customer inquiries about services.
5. Provide accurate, valid and complete information by using the right method or tool.
6. Resolve customer complaints promptly and effective.

Required Qualifications, Skills and Competences

• Proven experience in Customer Service role.
• Excellent verbal and written communication skills.
• Strong problem solving and active listening skills.
• Proficient in Microsoft Excel.