Overview

We are a UK-based telecommunications provider specializing in hosted VoIP solutions. Our mission is to deliver reliable, modern communication services tailored to businesses of all sizes. We are currently expanding our technical support team to enhance the support experience for our growing customer base.

Role Summary

We are seeking a Technical Support Engineer with a strong foundation in VoIP systems and network fundamentals. You will be responsible for diagnosing and resolving technical issues for UK-based clients, assisting with VoIP platform configurations, and providing outstanding customer service.

What You Will Do

• Provide technical support via phone, email, and remote sessions to troubleshoot VoIP and networking issues.
• Assist with deployment, setup, and maintenance of hosted VoIP solutions (e.g., 3CX, FusionPBX).
• Investigate and resolve connectivity, audio quality, SIP registration, and other related issues.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document support cases, solutions, and best practices.
• Help customers understand VoIP system configurations, features, and security best practices.

Required Qualifications, Skills and Competences

• Bachelor’s or Master’s degree in:Networking, IT, Telecommunications, Computer Science, or related field.
• 1+ years of experience in a technical support, IT, or network support role (professional or internship).
•  Experience with VoIP platforms, particularly 3CX and/or FusionPBX.
• Solid understanding of networking fundamentals, including:
• HTTP/HTTPS, TLS, TCP/IP, DNS, NAT, DHCP, VLANs
• Firewalls, 802.11 (Wi-Fi), Ethernet/Cabling, PoE
• Working knowledge of Linux-based systems and basic CLI navigation.
• Basic scripting or programming knowledge (e.g., Python, Bash) is a plus.
• Ability to clearly communicate technical information to both technical and non-technical users.
• Excellent problem-solving and attention to detail.
• Strong customer service skills with the ability to multitask and stay organized.
• Preferred Qualifications (Not Required)
  Industry certifications such as: CCNA, CCNP, Network+, Security+, CEH, MCSE, CWNA

What we can offer you

• Competitive salary (based on experience)
• Opportunities for growth and certification support
• Flexible working arrangements
• Supportive and collaborative team culture
• Exposure to modern VoIP technologies and cloud infrastructure