Overview

The suitable candidate (preferably female) for the position shall act as the first point of contact to clients. Respond to inquiries regarding products and services. Probe into complaints and log significant customer service problems, and provide general information about the company.

What You Will Do

• Pick calls initiated by existing or prospective clients who call to either make inquiries about products and services, or complaints.
• Effectively probe into the call of clients to establish whether the client’s issue is an enquiry, request or complaint and appropriately offer professional advice based on Call Centre Response procedures.
• Respond efficiently and accurately to callers, explain products and services to clients and ensure that client(s) feel supported and valued.
• Exercise active listening into calls and allay the concerns or frustrations of irate clients, as needed.
• Understand the use of Customer Relationship Management for KYC and also identify challenges and possible solutions that may arise in relation to clients’ details.
• Strive to meet or exceed the Call Center metrics (targets) while providing excellent and consistent customer service.
• Scheduled to take up a Supervisory role periodically and coordinate the activities of other CCEs for the week. Additionally, he/she is tasked to write a comprehensive report on the activities and observations of the week.
• Perform other duties as required.

What we can offer you

• Attractive salary
• Health care benefits after probation.
• Hands-on learning and development opportunities.