Overview

Elephant’s operating system for healthcare is used by public and private healthcare providers in Ghana to digitise their patient, stock billing and insurance records and connect all aspects of the healthcare system. As an Elephant Customer Success Coordinator, you will be responsible for deploying Elephant OS in hospitals and health facilities across Ghana, training frontline healthcare workers, and providing day-to-day aftercare and technical support to facilities. This role requires frequent travel within Ghana.

Who are we?

Elephant is a young and vibrant technology company, tackling the big problems in global healthcare. We create lightweight, connectable applications that improve access to care and save lives. We work in emerging economies and have partnered with NGOs, Governments, and healthcare professionals around the world. In 2021, Elephant is expanding to reach millions of new patients in Africa including Kenya and Ghana, South Asia and the Middle East. Visit our website elephant.healthcare, where you can also find a case study video from our work in Kenya.

What You Will Do

1. Pitching Elephant Software to a list of hospital facilities.
2. Booking appointment with key decision makers in the list of health facilities.
3. Providing daily updates verbally and writing weekly reports.
4. Prepare and deliver technical presentations that explain services to customers and prospective customers.
5. Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of our solution

Required Qualifications, Skills and Competences

• A bachelor’s degree or equivalent
• Ability to persuade others to change their minds or behavior
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence — Job requires persistence in the face of obstacles.
• Achievement — Job requires establishing and maintaining personally challenging achievement goals and meeting them.

What we can offer you

• The work can be done full time or part time; doctors, nurses and other health professionals can do it part time.
• Full time staff will be entitled to a base salary plus commission on sales.
• Part time consultants will be entitled to commission on sales initiated by them.