Job  Overview

Supervisor Online Sales and  Relationship Manager Needed at Reputable Company, We are a leader in the financial services sector in Ghana. To help sustain our ambition and market leadership, we are seeking astute, result-oriented and ethical team players with the requisite experience and skills to deepen our customer-centric approach to doing business in the following position: Supervisor – Online Sales & Relationship Management

Job Responsibilities / Functions

•  Drive sales of selected retail/personal products online.
• Develop strategies to cross-sell or up-sell online to existing customers.
• Develop strategies to grow or drive customer traffic to the company’s online platforms.
•  Lead the online team in handling customer enquiries, complaints. and service delivery.
•  Drive customer retention agenda via online platforms.
•  Identify possible threats and opportunities in the company’s online operations and make necessary recommendations for Management decision making.
•  Generate reports relating to online activities for management information and decision making.

Job Qualification / Requirement

•  1st Degree and or professional qualification. Master’s degree is an added advantage
•  Minimum 2- 4 years and above in:
•  Online Sales/e-commerce/e-banking or similar experience/Sales, Excellent customer relationship management/ client engagement at the highest level