Overview

A reputable company is looking to engage the services of a Recovery Supervisor.

What You Will Do

1. Responsible for the management of overdue debts, and timely grasp the arrears of internal and external customers of the company.
2. Formulate consensus and improve the collection management department to formulate management regulations, systems and operating procedures.
3. Responsible for collection data analysis and management objectives, index measurement, emergency preparedness management, and control work.
4. For customers who are in arrears, contact the collection promptly when due, and perform overdue collection by telephone and other methods.
5. Register the collection situation and get updated information and information related to the collection target.
6. Assist in the analysis of overdue data, summarize the collection experience and lessons; develop and improve related systems such as collection and optimize the process.
7. Establish a group management system, reward and punishment measures, and evaluate the members of the collection team, the group leader, and the supervisor.
8. Analyze and report the overall working status of collection;
9. Supervise and guide the collection team members’ work situation and problems encountered, and give reasonable suggestions and opinions on various issues.
10. Draw up monthly, weekly, and daily collection plans and targets; assign individual target values ​​in a timely manner.
11. According to the requirements of risk control management, manage daily accounts of various overdue customers, while reducing the high-risk overdue customer group, and achieve the overall project goals;

Required Qualifications, Skills and Competences

• Minimum first Degree in Business Administration/ Finance or Accounting
• Minimum of two (2) years of previous experience in billing, collection, reimbursement or recovery.
• Strong work ethic and enjoys working with patient and staff.
• Excellent oral and written communication skills.
• Strong analytical and organizational skills.
• Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect
• Project management experience and ability to handle multiple functions and project deadlines
  simultaneously.
• High computer aptitude, including advanced knowledge of Microsoft Excel, Word experience.

NB: Do not apply if you don’t qualify! Read the job description before applying.