Position Summary

The incumbent in this position is for contributing to and supporting Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The Assistant Manager of Food & Beverage must grow into the position of Food & Beverage Head of Department.

Main Responsibilities

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage products and services.
• Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
• Assist in preparing/consolidating the yearly budget for the department.
• Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
• Manage the consolidated inventory of Food & Beverage department’s OS&E together with the Stewarding department.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
• Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
• Review and update all departmental operations manuals annually.
• Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Assist handling guest complaints.
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
• Follow the local and global food & beverage trends.
• Ensure that all managers plan and implement effective training programs in the appointed outlets.
• Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Act as the secondary point of contact to the Corporate Food & Beverage Team.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Qualifications

• BA/BSc in Hospitality Management or related field or MBA
  Minimum three (3) years in F&B management role, preferably with a 5* hotel chain and ideally experience in a successful stand alone food & beverage operation.
• Ability to work and communicate in a multinational environment:
  English – excellent oral and written skills.
• Additional language – beneficial.
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Ability to identify and delegate tasks effectively.
• Excellent organisational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organised manner.
• Computer literacy adapted to the field of Food & Beverage:
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.