Role and Responsibilities

• Validate all fresh SIMs registrations data on daily basis.
• Ensure the accuracy of customer information entered into the organization’s systems.
• Perform information reviews and internal audits on records and data cleansing activities.
• Engage stakeholders on outcomes of daily analysis.
• Ensure data are in compliance with an organization’s standards, as well as any applicable state regulations to avoid regulatory fines.
• Help ensure the organization meets goals for good customer experience, best practices, quality of service, and overall effectiveness.
• Perform data quality activities such as data deduplication, etc., in CRM and CPS to ensure data is complete, accurate and consistent.
• Perform other CRM activities which involve manual review and processing.
• Collaborate with internal and externals stakeholders on customer details.
• Support all Marketing and Sales data requests on agents.
• Other Fraud Investigations as will be assigned.
• Automation of KYC validation and other fraud management processes.

Qualifications and Education Requirements

Required Education

• A minimum of bachelor’s degree in Electrical/Computer engineering, Computer Science, Management Information System or any other related field.
• Any related professional qualification may be a plus.

Preferred Skills

• At least one year working experience as a data analyst.
• A strong background in databases (Oracle SQL and MS Access).
• Must have strong analytical abilities in order to evaluate information for effectiveness and accuracy.
• Must have skills or knowledge in CRM, word processing and spreadsheet applications/programs.
• Must have effective communication and presentation skills.
• Must be conversant with telecom environment, data, processes and systems.