Broker Business Manager needed at Enterprise Life.

Responsibilities:

• Provide leadership for assigned unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
• Ensure the overall management of the branch to achieve corporate objectives
• Grow branch/business performance on all KPIs to ensure team/branch profitability
• Support and supervise Sales Managers/Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
• Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives
• Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
• Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
• Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
• Handle claims investigations and report same to Head of Forensics
• Coordinate and facilitate Sales Agents and Back Office Trainings and report same to the Training Unit as part of monthly reports
• Effectively communicate business decisions and information to all staff and stakeholders
• Escalate and follow-up on issues with other Departments for a quick resolution per approved TATs
• Engage, drive and inspire confidence in the staff to achieve business and personal goals
• Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

Required Skills or Experience

• 1st Degree in a relevant field from an accredited University
• A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
• Must have proven track record as a Sales/ Agency Manager
• Experience in managing other functional areas such as customer service, premium admin and general administration
• Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
• Excellent Communication Skills ( oral and written)
• Good Report Writing Skills
• Strong computer knowledge ( Microsoft Office)
• Must have demonstrated good/ethical behavior over the years
• A professional qualification is desirable

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