Division: Information Systems
Department: IS Operations
Level: MTN Level 2
Reports to: Manager, IS IN & VAS Operations

Job Summary

• Support the execution of all operational Task/Job for IN & VAS platforms and to deliver the required availability level and KPIs of all IN & VAS Services.

Job Role

• Collaborate with technology team members, end users, and other
• Service and Support:

• Corrective Maintenance for IN & VAS Nodes
• Complaints-Ticket handling
• Problem troubleshooting.
• Preventive Maintenance (Checklists) on IN & VAS Nodes
• Database monitoring, troubleshooting
• Escalates anomalies to Manager in the form of simple reports in order to inform him of any potential unresolved problems

• Periodic testing of IN & VAS Services and ensuring proper functionality of the different servicing.
• Work closely with cross functional team for the design and implementation of any new service.
• Handling & Resolution of IN & VAS complaints within the set targets.
• Ensure proper handling of all third party Nodes and content provider
• Coordinate and assist with the integration of third party supplier
• Coordinate and Support the Managed services supplier and ensure appropriate KPIs monitoring
• Weekly review of Managed service operation with supplier with manager and other colleagues
• Compliant of VAS systems access security with the internal IT policies
• Execute daily system checks and initiate actions accordingly
• Responsible for emergency handling on the IN & VAS Systems.

Qualification Required & Experience

Education

• Minimum of Degree in Computer Science or Engineering or its equivalent

Experience

• Minimum of 3 years’ experience in IT with at least 2 years’ experience in a Telecoms environment

Competencies

Professional/Technical competencies:

• Expert in DB administration (Oracle / SQL)
• Expert in Solaris and Unix Operating systems
• Good knowledge in Unix shell scripting
• Good knowledge in NFS and clustered storage solutions
• Knowledge in GSM Services
• Knowledge in data presentation and analysis
• Basic Financial knowledge

Behavioural competencies:

• Integrity
• Commitment to the Organization
• Teamwork & Cooperation
• Customer Focus
• Taking the Initiative
• Analytical Thinking, Problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
• Ability to Multitask

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