Overview

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment .You will be the first point of call at our facility. Well groomed, polite and good communication (both verbal and written). The candidate must have a minimum of National Diploma in any related discipline.

Job Description

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building

Job Functions / Responsibilities

• Manage the reception area
• Attend to inquiries so you must understand the company’s services
• Attend to telephones and respond to emails.
• Document information and pass across for resolutions
• Receive guests and make them comfortable
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories

Job Qualification/ Requirement

• Organisational skills.
• Attention to detail.
• Exceptional multitasker.
• Excellent communication skills.
• Courteous.
• Strong customer service skills.