Job overview

Customer Relationship Officers make sure that customer inquiries are handled in a timely and organized manner and that satisfaction and loyalty are maximized. Common duties listed on a Customer Relationship Officer resume sample are analyzing customer complaints, developing corrective strategies, creating and implementing customer retention campaigns and training the Customer Service staff. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Job Functions/Responsibilities

• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfier
• Act as point of contact for complaints and escalate issues as appropriate
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly
• Help sales team up-sell or cross-sell services and product
• Ensure both the company and clients adhere to contract term
• Study competition to find new ways to retain customer
• Set sales and revenue targets and work diligently to meet the
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs massed

Job Requirements / Qualifications

• A bachelor’s degree in administration or a related field.
• A minimum of 3 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.